NHTSA vehicle safety data

2020 Zero SR/F Recalls & Complaints

The 2020 Zero SR/F has 2 NHTSA recall campaigns and 1 owner complaint on file as of November 3, 2026. Recall repairs are usually free at an authorized Zero dealer.

NHTSA recall and complaint data for the 2020 Zero SR/F. Recall data is refreshed daily from NHTSA.

2020 Zero SR/F owner complaints

Owners have filed 1 complaint with NHTSA about the 2020 Zero SR/F, describing incidents dated February 3, 2023.

Most-cited components

Electrical System 1 complaint
Fuel/Propulsion System 1 complaint

Newest complaints

ODI #11587697 · Filed May 8, 2024
My 2020 Zero SR/F is BEV motorcycle. I purchased it new in July 2020 and by February 2023 the total range on a full battery charge was approximately 25% of the original specifications. Where I would get between 100 and 160 miles on a full charge depending on speed in 2020, in February 2023 I was…

Read the full complaint

Rear Rotor Bolts Insufficiently Tightened

NHTSA #21V795000 · Service Brakes, Hydraulic — Foundation Components — Disc — Rotor · NHTSA notice

Reported October 13, 2021 · Zero Motorcycles Inc.

Potentially affected: 411 vehicles

Repair completion: 65.69% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Zero campaign SV-ZMC-020-417 · Owners notified November 1, 2021

Defect description

Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F motorcycles. The rear rotor bolts were insufficiently tightened.

Safety consequence

The loose bolts may damage the caliper or swingarm, reducing rear braking capability and increasing the risk of a crash.

Manufacturer remedy

Dealers will correctly tighten and replace the rear rotor bolts as necessary, free of charge. Owner notification letters were mailed November 1, 2021. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-020-417.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Water may Enter Front Brake Switch

NHTSA #20V704000 · Exterior Lighting — Brake Lights — Switch · NHTSA notice

Reported November 13, 2020 · Zero Motorcycles Inc.

Potentially affected: 659 vehicles

Repair completion: 65.1% (latest rate the manufacturer reported to NHTSA; dataset updated November 3, 2026)

Zero campaign SV-ZMC-021-020 · Owners notified November 30, 2020

Defect description

Zero Motorcycles Inc. (Zero) is recalling certain 2020 SR/F and SR/S motorcycles. The front brake switch can fail from water getting into the switch.

Safety consequence

An inoperable front brake switch will not illuminate the brake light when the rider applies the front brakes. Following vehicles may not realize the motorcycle is braking. Cruise control will not shut off with the application of the front brakes. Both conditions increase the risk of a crash.

Manufacturer remedy

Zero will notify owners, and dealers will the replace the front brake switch, free of charge. The recall began November 30, 2020. Owners may contact Zero customer service at 1-888-841-8085. Zero's number for this recall is SV-ZMC-021-020.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

try.vin has no NCAP crash-test rating on file for the 2020 Zero SR/F. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

1 owner complaint has been filed with NHTSA for the 2020 Zero SR/F.

Electrical System; Fuel/Propulsion System

ODI #11587697

Incident: February 3, 2023 · Filed: May 8, 2024

My 2020 Zero SR/F is BEV motorcycle. I purchased it new in July 2020 and by February 2023 the total range on a full battery charge was approximately 25% of the original specifications. Where I would get between 100 and 160 miles on a full charge depending on speed in 2020, in February 2023 I was consistently getting 30 miles on a full charge at 55mph. The motorcycle was also recharging on level 1 charging at 11A from 10% to 100% in less than an hour, which should not be possible normally using a 5-15 household outlet to charge the 14.4kWh battery. The manufacturer warrantied battery capacity to be ≥ 80% of original capacity for 5 years/200,000miles. The manufacturer replaced the original 14.4kWh battery pack in October 2023 with ~2200 miles on the odometer with a new chemistry battery pack. This followed range tests by two authorized dealers and an engineer from the manufacturer. The safety risk was being stranded by the motorcycle because the battery pack was failing prematurely. I have had no range/capacity issues with the replacement battery pack that has a different capacity than the original battery pack.

Other Zero SR/F model years

Check your 2020 Zero SR/F VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Zero SR/F at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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