2002 Suzuki Intruder Recalls & Complaints

Incident: April 14, 2014 · Filed: April 15, 2014

STATOR AND RECTIFYER WENT ON NY 2002 SUZUKI 1500 INTRUDER. I AM READING THAT THIS IS A HUGE PROBLEM FOR THIS MODEL. IT CAUSED ME TO LOSE POWER WHILE DRIVING. THIS IS IN NEED OF A RECALL. *TT

Incident: March 11, 2006 · Filed: April 2, 2006

I AM THE RECIPIENT OF A GAS TANK RECALL ON A SUZUKI 1500 INTRUDER MOTORCYCLE AND HAVE RECEIVED VIRTUALLY NO ASSISTANCE WITH REGARDS TO MAKING THE VEHICLES SAFE IN A REASONABLE PERIOD OF TIME - I HAVE BEEN WITHOUT THIS MODE OF TRANSPORTATION SINCE MARCH 11 DUE TO THIS MANUFACTURING DEFECT AND THERE IS STILL NO ETA FROM SUZUKI ON WHEN THE MOTORCYCLE WILL BE RETURNED TO ME IN SAFE RIDING CONDITION. BELOW IS THE TEXT FROM A LETTER THAT I HAVE SENT TO THE CALIFORNIA CONSUMERS AFFAIRS DEPARTMENT WITH MORE DETAILS. I WOULD JUST LIKE TO TAKE A MOMENT TO REVIEW AN ISSUE THAT I HAVE HAD WITH THE SUZUKI MOTORCYCLE COMPANY RECENTLY. EARLY THIS MONTH I RECEIVED A RECALL NOTICE ON MY SUZUKI INTRUDER 1500 IN WHICH IT WAS STATED THAT THERE WAS A POSSIBLE UNSAFE SITUATION WITH THE GAS TANK WHICH COULD CAUSE IT TO EXPLODE. OBVIOUSLY, THIS CAUGHT MY ATTENTION AND I BROUGHT THE MOTORCYCLE INTO THE LOCAL DEALERSHIP ON 3/11/06 TO BE TESTED AND CHECKED. AT THAT TIME I WAS TOLD THAT IF IT WAS VERIFIED THAT MY GAS TANK WAS DEFECTIVE, IT WOULD TAKE 5 TO 7 DAYS TO RECEIVE THE TANK AND MAKE REPAIRS. (DIRECT QUOTE FROM THE RECALL NOTICE ??PARTS ARE CURRENTLY AVAILABLE. IT MAY BE NECESSARY TO LEAVE YOUR MOTORCYCLE OVERNIGHT, SO CHECK WITH YOUR DEALER??). ON AROUND 3/22 (11 DAYS AFTER WE DROPPED THE MOTORCYCLE OFF), WE CONTACTED THE REPAIR SHOP AND WERE TOLD THAT THE TANK WAS ON BACK-ORDER WITH NO ETA. ON MONDAY 3/27 WE CALLED SUZUKI AND SPOKE WITH A REPRESENTATIVE APOLOGIZED FOR THE ISSUE AND THEN SAID HE STILL NEEDED MORE TIME TO RESEARCH THE PROBLEM AND PROMISED TO CALL BACK. AGAIN, NO RETURNED CALL WAS MADE TO US. ON THURSDAY 3/30/06 , I AGAIN CALLED SUZUKI, WHERE I WAS FINALLY PUT IN CONTACT WITH HIS A MANGER WHO TRIED TO EXPLAIN WHY I NEEDED TO BE PATIENT AND INCONVENIENCED DUE TO THEIR MANUFACTURING DEFECT AND THAT ANY INCONVENIENCE I WAS EXPERIENCING WAS UNFORTUNATE BUT NOT THEIR PROBLEM. AFTER ABOUT 20 MINUTES OF GETTING NOWHERE I ENDED THE CALL. *NM

Incident: September 19, 2005 · Filed: September 19, 2005

DT: THE CONSUMER STATES THAT THERE IS SOMETHING WRONG WITH THE REAR BRAKES. THE PISTON IS PRESSING THE PAD AGAINST THE CALIPER AND WILL NOT RELEASE. THE PADS ARE WEARING OUT REAL FAST. THE DEALER/ MANUFACTURER HAVE BEEN NOTIFIED. THERE HAS BEEN NO RESPONSE. *AK THE CONSUMER STATED THERE HAS BEEN A PROBLEM WITH THE CALIPER SINCE THE MOTORCYCLE WAS PURCHASED. UPDATED 01/11/06. *JB

Incident: March 1, 2004 · Filed: November 17, 2004

FUEL TANK DEVELOPED A HAIR LINE CRACK ABOVE THE FRONT RIGHT MOUNTING TAB. THIS BEGAN LEAKING GAS VAPORS WHICH HAVE GROWN WORSE OVER TIME.*AK

Incident: November 14, 2004 · Filed: November 15, 2004

I KEPT SMELLING GAS FUMES AND FOUND A HAIR-LINE CRACK IN THE TOP OF THE GAS TANK AT THE RIGHT FRONT MOUNTING TAB WITH FUEL SEEPAGE APPARENT. *AK

Incident: May 19, 2004 · Filed: November 14, 2004

BOUGHT MY SUZUKI 1500 INTRUDER MOTORCYCLE NEW FROM AJ FOYT SUZUKI/KAWASAKI IN HOUSTON ,TEXAS, AT 6,000 MILES THE FUEL TANK WELD CRACKED AND STARTED LEAKING FUEL!!,, THERE ARE DOZENS OF OTHERS IN MY SUZUKI FORUM CLUB WITH THE SAME PROBLEM. *JB

Incident: May 10, 2004 · Filed: May 16, 2004

WOULD POP OUT OF 4TH GEAR WHILE ACCELERATING GOING UP HILL OR PUTTING ANY LOAD ON IT. CALLED MT LOCAL DEALER AND TOOK IT RIGHT IN. THEY ARE IN THE PROCESS OF REPLACING THE CAM STOP PLATE AND PINS. SHOULD HAVE IT BACK NEXT WEEK. *AK

Incident: July 31, 2002 · Filed: March 22, 2004

TRANSMISSION WILL NOT DOWNSHIFT TO FIRST GEAR WITHOUT LIFTING UP ON THE SHIFTER TO RATCHET IT INTO POSITION. IT WAS TAKEN TO DEALER FOR REPAIR UNDER WARR.BUT PROBLEM WAS NOT FIXED AT ALL.*AK

Incident: January 13, 2004 · Filed: January 28, 2004

2002 SUZUKI INTRUDER VL1500 - THE FUEL TANK HAS DEVELOPED A STRESS FRACTURE OR CRACK ON THE RIGHT HAND SIDE OF THE TANK. SPECIFICALLY IT IS LOCATED ON THE RIGHT HAND MOUNTING FLANGE STARTING IN THE VICINITY OF THE RIGHT FRONT MOUNTING BOLT. THE CRACK EXTENDS FORWARD APPROXIMATELY 2" AND "LOOKS" LIKE A FINE SCRATCH IN THE BLACK PAINT. ON FURTHER INSPECTION THE CRACK WILL OPEN OR FLEX AND FUEL LEAKS THROUGH THE CRACK BY PRESSING DOWNWARD ON THE TOP OF THE FUEL TANK. FUEL ALSO LEAKS THROUGH THE CRACK WHEN THE TANK IS HALF FULL OR MORE WITH FUEL. THE DRIVER SEAT PAN RESTS DIRECTLY ON TOP OF THE FUEL TANK AND THE CRACK IS ON THE SAME SIDE AND DIRECTLY ABOVE THE EXHAUST SYSTEM.*AK

Incident: December 4, 2003 · Filed: December 4, 2003

WHILE SHIFTING GEARS, THE TRANSMISSION WOULD DOWN SHIFT ON ITS OWN. THE DRIVER TOOK THE MOTORCYCLE TO THE DEALER FOR ANALYSIS. THE MECHANIC NOTICED THAT THE GEAR SHAFT NEEDED REPLACING. *PH