NHTSA vehicle safety data

2016 Ram Promaster 3500 Recalls & Complaints

We couldn't confirm the NHTSA recall list for the 2016 Ram Promaster 3500 right now, so this page doesn't state a recall count — check the VIN at nhtsa.gov/recalls for current campaigns. 13 owner complaints are on file.

NHTSA recall and complaint data for the 2016 Ram Promaster 3500.

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2016 Ram Promaster 3500 owner complaints

Owners have filed 13 complaints with NHTSA about the 2016 Ram Promaster 3500, describing incidents dated October 3, 2016 to February 1, 2022.

Most-cited components

Engine 5 complaints
Electrical System 4 complaints
Power Train 4 complaints
Exterior Lighting 3 complaints
Service Brakes 2 complaints
Air Bags 1 complaint

Of the 13 complaints on file, 1 reports a crash (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11455224 · Filed March 4, 2022
The contact owns a Roadtrek Simplicity RV built on a 2016 Ram Promaster 3500 chassis. The contact stated that while in a parking lot, a fellow motorist informed her that something had been dragging underneath her vehicle. The contact discovered that the winch that attached her spare tire to the…
ODI #11413689 · Filed April 24, 2021
I'VE ONLY BEEN TAKING IT TO THE RAM DEALERSHIP TO BE FIXED IN MAY STILL HAVE NOT GOT IT FIXED RIGHT ONE MINUTE I COULD BE DOING 40 AND THEN I NEXEN YOU KNOW THE RPMS ARE UP TO 7 IN THE DROP DOWN IN A JERK SO HARD TO GET INTO GEAR ALMOST BREAKS MY FREAKING NECK THEN I WILL SHIFT IN I GET UP TO 65…
ODI #11406215 · Filed April 3, 2021
MY 2018 RAM PROMASTER 3500 WAS HAVING PROBLEM WHEN I PUT IN REVERSE, IT WAS JERKING AND I HAD TO PUSH EXTRA GAS TO REVERSE IT. I TOOK IT TO DEALER, THEY SAID YES IT HAS PROBLEM IN TRANSMISSION AND I HAD TO LEAVE MY VAN TO FIX IT. THEY TOOK 4-5 DAYS, BUT DIDN'T FOUND EXACT CAUSE AND THEY JUST FLUSH…

Read all 13 complaints

We couldn't confirm the NHTSA recall list for the 2016 Ram Promaster 3500 right now — this is not a confirmed "no recalls". Check the VIN at NHTSA.gov/recalls for the official status.

try.vin has no NCAP crash-test rating on file for the 2016 Ram Promaster 3500. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

13 owner complaints have been filed with NHTSA for the 2016 Ram Promaster 3500.

Electrical System; Tires

ODI #11455224

Incident: February 1, 2022 · Filed: March 4, 2022

The contact owns a Roadtrek Simplicity RV built on a 2016 Ram Promaster 3500 chassis. The contact stated that while in a parking lot, a fellow motorist informed her that something had been dragging underneath her vehicle. The contact discovered that the winch that attached her spare tire to the vehicle was loose and that the spare tire connected to the winch was gone. The contact took the vehicle to a dealer where they replaced both the winch and the spare tire; however, the failure occurred twice. The contact also stated that the battery failed to hold a charge. There was a beeping sound coming from the battery indicating that the charge was low. The contact believed that the battery failure was related to the spare tire failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 82,000.

Power Train; Vehicle Speed Control; Lane Departure

ODI #11413689

Incident: April 20, 2021 · Filed: April 24, 2021

I'VE ONLY BEEN TAKING IT TO THE RAM DEALERSHIP TO BE FIXED IN MAY STILL HAVE NOT GOT IT FIXED RIGHT ONE MINUTE I COULD BE DOING 40 AND THEN I NEXEN YOU KNOW THE RPMS ARE UP TO 7 IN THE DROP DOWN IN A JERK SO HARD TO GET INTO GEAR ALMOST BREAKS MY FREAKING NECK THEN I WILL SHIFT IN I GET UP TO 65 ANYTHING OVER 65 IT STARTS JERKIN AND THEN DROPS BACK DOWN AND I CAN'T GET BACK STARTED AGAIN I HAD TO PULL OVER THE SIDE OF THE ROAD LET EVERYTHING COOL LOB DOESN'T MAKE ANY SENSE TO ME ALREADY CHANGE THE TRANSMISSION COOLING SYSTEM THE SPEED CONTROL HIM SENSOR I DON'T KNOW WHAT MORE I CAN DO I AM TAKING BACK TO THE DEALERSHIP TO SEE IF THEY KNOW WHAT TO DO BECAUSE APPARENTLY THEY DON'T IN A LIGHT TO KNOW WHY THE DEALERSHIP CANNOT FIX THEIR PROPERLY

Power Train

ODI #11406215

Incident: January 4, 2021 · Filed: April 3, 2021

MY 2018 RAM PROMASTER 3500 WAS HAVING PROBLEM WHEN I PUT IN REVERSE, IT WAS JERKING AND I HAD TO PUSH EXTRA GAS TO REVERSE IT. I TOOK IT TO DEALER, THEY SAID YES IT HAS PROBLEM IN TRANSMISSION AND I HAD TO LEAVE MY VAN TO FIX IT. THEY TOOK 4-5 DAYS, BUT DIDN'T FOUND EXACT CAUSE AND THEY JUST FLUSH TRANSMISSION FLUID. THEY TOLD ME "IF YOU FACE SAME PROBLEM AGAIN PLEASE COME BACK WE WILL HELP YOU EVEN WHEN WARRANTY EXPIRE". ONE WEEK LATER IT WAS HAVING AGAIN SAME ISSUE AND EVEN MORE THING, IT WAS JERKING WHILE I AM DRIVING ALSO AND REVERSING WAS SAME LIKE BEFORE. I TOOK IT AGAIN TO SAME DEALER, BUT THEY SAID THEY DIDN'T FIND ANYTHING. NOW MY PROBLEM IS MY WARRANTY IS EXPIRED BUT I AM HAVING SAME PROBLEMS. THEY COULDN'T FIX IT WHEN I HAD WARRANTY. IT SOUNDS LIKE MY LOSS EVEN I HAD WARRANTY.

Electrical System; Structure; Engine

ODI #11399601

Incident: March 9, 2019 · Filed: March 7, 2021

OVER 4 YEARS NT FIXED HAZARD TO DRIVE POSSIBLE FIRE HAZARD SAFETY HEALTH ISSUES WINNEBAGO IGNORES MY SAFETY HELP REQUEST HAVE NT DERIVEN THIS VEHICLE FOR 3 YEARS THE CONSUMER WAS UNABLE TO HAVE THE RECALL REPAIR COMPLETED DUE TO STAFF AVAILABILITY. *JS

Electrical System; Unknown or Other; Service Brakes

ODI #11397893

Incident: February 25, 2021 · Filed: February 25, 2021

RECEIVED RECALL HAVE MADE NUMEROUS CONTACTS WITH NHTS AND WINNABEGO NO HELP WIFE WILL NOT RIDE IN AFRAID OF SUGGESTED FIRE HAZARD HAVE HAD NO RESPONSE FROM ANY ONE PAST RECORDS SHOULD SHOW CONCERN POSSIBLE PROPANE EXPLOSION RECALL 17V-108 18V-546 16V598 FIRE SAFETY IS CONCERN

Air Bags

ODI #11395052

Incident: January 15, 2020 · Filed: February 7, 2021

2016 PROMASTER WITH 2017 WINNEBAGO TRAVATO ..DRIVER SEAT AIRBAG LIGHT STAYS ON WITH NOTICE TO SERVICE. I HAVE TRIED REPEATEDLY SINCE JANUARY OF 2020 TO RESOLVE THIS ISSUE. FILED WITH PROMASTER CASE MANAGEMENT JAN 2020. RECALLS ON FAN AND CABLE WERE TAKEN CARE OF ON 11/19/20. THEY COULDN'T'/WOULDN'T DO ANYTHING ABOUT THE AIRBAG ISSUE...SAME AS ALL THE OTHER DEALERSHIPS I TOOK MY VEHICLE TO. NO HELP

Engine and Engine Cooling; Power Train; Equipment

ODI #11324964

Incident: April 17, 2017 · Filed: May 18, 2020

TL* THE CONTACT OWNS A 2016 RAM PROMASTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) AND 20V036000 (POWER TRAIN). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND OR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE

Engine

ODI #11302582

Incident: November 15, 2019 · Filed: January 28, 2020

A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. ON THIS RECALL I WAS TOLD BY THE DEALER THAT THEY HAVE NOT FOUND A SOLUTION. I CALLED THE FCA NUMBER AND IT JUST HANGS UP BEFORE I CAN TALK TO SOMEONE

Engine

ODI #11290329

Incident: November 27, 2019 · Filed: December 20, 2019

THERE HAS BEEN A SAFETY RECALL ISSUED TO ADDRESS AN OVERHEATING ISSUE IN FAN MOTORS. IT AFFECTS PROTESTERS WITH 3.0 L DIESEL OR 3.6 L GASOLINE ENGINES, WHICH OURS IS.THERE IS A HEIGHTENED RISK OF ENGINE FIRE, THEREFORE THEY HAVE ADVISED WE SHOULD NOT DRIVE THE VAN. THERE IS CURRENTLY NO FIX, AND WE ARE HAVE BEEN TOLD BY OUR CHRYSLER DEALER THEY MAY HAVE THE FIX ENGINEERED IN THE FIRST QUARTER OF 2020. THIS IS UNACCEPTABLE AS WE CAN'T DRIVE OUR VEHICLE.

Power Train

ODI #11219489

Crash

Incident: June 6, 2019 · Filed: June 12, 2019

THE BOLTS TO THE TRANSMISSION/MOTOR MOUNT BROKE. THE ENGINE AND TRANSMISSION DROPPED ALMOST HITTING THE GROUND.

Check your 2016 Ram Promaster 3500 VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Ram Promaster 3500 at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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