NHTSA vehicle safety data

2020 Ram Promaster 2500 Recalls & Complaints

We couldn't confirm the NHTSA recall list for the 2020 Ram Promaster 2500 right now, so this page doesn't state a recall count — check the VIN at nhtsa.gov/recalls for current campaigns. 3 owner complaints are on file.

NHTSA recall and complaint data for the 2020 Ram Promaster 2500.

2020 Ram Promaster 2500 owner complaints

Owners have filed 3 complaints with NHTSA about the 2020 Ram Promaster 2500, describing incidents dated September 29, 2023 to November 25, 2024.

Most-cited components

Power Train 2 complaints
Structure 1 complaint

Newest complaints

ODI #11649770 · Filed March 21, 2025
The contact owns a 2020 Ram ProMaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the accelerator pedal was depressed and failed to respond. The…
ODI #11557833 · Filed December 1, 2023
The contact owns a 2020 Ram Promaster 2500. The contact stated while reversing at approximately 5 MPH, the contact felt vibration in the steering wheel. The contact depressed the brake pedal and attempted to shift into park(P). The contact was unable to shift the vehicle into park (P). The contact…
ODI #11548058 · Filed October 3, 2023
Driver side door patch failed. Can not keep door closed.

Read all 3 complaints

We couldn't confirm the NHTSA recall list for the 2020 Ram Promaster 2500 right now — this is not a confirmed "no recalls". Check the VIN at NHTSA.gov/recalls for the official status.

try.vin has no NCAP crash-test rating on file for the 2020 Ram Promaster 2500. NHTSA rates some vehicles by body style — pickups by cab, vans by roof height — so check nhtsa.gov/ratings.

3 owner complaints have been filed with NHTSA for the 2020 Ram Promaster 2500.

Power Train

ODI #11649770

Incident: November 25, 2024 · Filed: March 21, 2025

The contact owns a 2020 Ram ProMaster 2500. The contact received notification of NHTSA Campaign Number: 23V301000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated while driving 70 MPH, the accelerator pedal was depressed and failed to respond. The check engine warning light was illuminated. The contact depressed the accelerator to the floorboard and the vehicle failed to respond; and the vehicle lost automotive power. The vehicle was taken to the dealer where the contact purchased the vehicle and was informed that the vehicle was under recall. The dealer repaired the vehicle under recall. On a separate occasion, the contact attempted to reverse, and the vehicle failed to respond, with an abnormal sound coming from the vehicle. The vehicle was then taken to the current dealer where the vehicle was diagnosed and determined that the transmission needed to be replaced. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair and the contact was informed that the part was not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 125,000. Parts distribution disconnect.

Power Train

ODI #11557833

Incident: October 30, 2023 · Filed: December 1, 2023

The contact owns a 2020 Ram Promaster 2500. The contact stated while reversing at approximately 5 MPH, the contact felt vibration in the steering wheel. The contact depressed the brake pedal and attempted to shift into park(P). The contact was unable to shift the vehicle into park (P). The contact turned off and restarted the vehicle but was not able shift into drive (D). The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic. The mechanic determined that the transmission clutches and several gears had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact stated he had recently had NHTSA Campaign Number: 23V301000 (Power Train) and was not sure if the recall was related to the failure. The failure mileage was unknown.

Structure

ODI #11548058

Incident: September 29, 2023 · Filed: October 3, 2023

Driver side door patch failed. Can not keep door closed.

Check your 2020 Ram Promaster 2500 VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Ram Promaster 2500 at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

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