2012 Lexus IS Recalls & Complaints

Incident: September 4, 2023 · Filed: June 10, 2024

The dashboard is sticky/melting causing it to be extremely shiny. It is available for inspection upon request. Due to the shininess of the dashboard, it causes a glare on the windshield during the daytime. This glare causes difficulty with being able to safely see through the windshield.

Incident: February 25, 2022 · Filed: February 26, 2022

I own a Lexus 2012 IS250 and currently active duty member stationed at Aviano Air Base, Italy. I was not notified that my vehicle is overdue on a safety recall until today when I am trying to ship the vehicle back to the US. What further actions can I do to get the recall done? Can I get the vehicle waivered to get the recall accomplished when it reaches the US?

Incident: January 8, 2022 · Filed: January 8, 2022

While stopped at a stop light vehicle RPM went very high. It reached the red zone. Vehicle started moving forward (while still on Drive and the brake pedal fully pressed). I immediately put the vehicle in Park. RPM continued to remain high. I removed my foot off the brake when the vehicle was in park. I turned the engine off, waited couple of seconds and turned it back on. At that point everything worked normally. Outside temperature was about 38 deg F. Car was not fully warmed up at the time. Floor mat had nothing to do with this incident. After restarting the engine it is working fine without any adjustment to the floor mat. Incident could have resulted in major crash or injury. Luckily it happened when the vehicle was stopped at at red light. Putting the car in PARK and turning off the engine resolved the issue. This is a serious issue on 2012 IS250. Check engine light is not on. Vehicle will be taken to the Lexus dealer for checking. If the car was in drive, this kind of revving up of the engine would have caused serious accident. Also, if I had not put the car in Park, it would have overcome the braking power and pushed the car to the intersection at red light. Engine RPM went way too high (in the red zone). This is the first incident. This 2012 Lexus IS250 has 69364 miles.

Incident: November 26, 2020 · Filed: November 27, 2020

VEHICLE IN MOTION GOING 80MPH ON HIGHWAY WHEN SUDDENLY JOLTED AND VEHICLE DID NOT RESPOND TO ACCELERATOR AND CHECK ENGINE/BATTERY LIGHTS ALL CAME ON AND SLOWED TO A STOP. RESTARTING ENGINE DID NOT WORK AS IT SPUTTERED AND WENT BACK TO IDLE IMMEDIATELY. FUEL TANK WAS 1/4 FULL, NOT DUE FOR OIL CHANGE FOR ANOTHER 4000 MILES, TIRE PRESSURE WAS FIXED A DAY PRIOR TO INCIDENT, AND NO OTHER PROBLEMS WITH THE VEHICLE. CAR TOWED TO TOYOTA DEALERSHIP WHERE THEY TESTED AND SAID FUEL PUMP MALFUNCTION. TOYOTA AND LEXUS ALREADY HAVE 2 MILLION CARS WITH FUEL PUMP RECALL, HOWEVER MY SPECIFIC MODEL IS NOT INCLUDED YET.

Incident: March 19, 2020 · Filed: October 11, 2020

LEXUS IS250 HAS A MELTING DASHBOARD AND IT'S REALLY HARD TO DRIVE WHEN THE SUN IS OUT ... IT GLARES OUT YOUR VISION WHEN DRIVING ...I WAS RESEARCHING AND SAW SOME PEOPLE GOT A RECALL FOR THE MELTING DASHBOARD SINCE IT'S REALLY UNSAFE TO DRIVE IT WITH THE DASHBOARD STARTING TO MELT .. IN THE PICTURE I ADDED YOU CAN SEE HOW MY DASHBOARD IS SHINY BECAUSE ITS MELTING AND STICKY TOO

Incident: June 20, 2019 · Filed: April 17, 2020

HI , MY FIRST NAME IS [XXX] LAST NAME IS [XXX] ,MY MAILING ADDRESS IS [XXX]. I HAS A LEXUS IS 250 2012 , 86000 MILE LAST 10 MONTH AGO MY CAR HAS A RECALL MAIL REPLACEMENT AIR BAG FROM LEXUS,BUT MY CAR WAS IN A GOOD CONDITION EVERY THING IS FUNCTION GOOD WITH NO ANY PROBLEM, BUT AFTER I TOOK MY CAR TO THE LEXUS OF TOWSON LOCATION 1040 YORK RD , TOWSON, MD 21204 .AFTER THEY REPLACEMENT MY CAR AIR BAG .MY CAR WAS WENT ON A WARNING LIGHT NOTE THAT AIR BAG OFF ,SO IT MEANS AIR BAG NOT WORKING PROPERLY ,BUT BEFORE THAT MY CAR HAS NON OF THE LIGHT PROBLEM EVERYTHING IS GOOD. I CALL THE LEXUS OF TOWNSON. TOLD THEM MY CAR WAS A WARNING LIGHT AFTER THE RECALL REPLACEMENT AIR BAG, THEY TOLD ME THAT I HAS TO PAID FOR 300.00$ FOR DIAGNOSTIC AND ADDING LABOR AND MORE TO FIX FOR THE AIR BAG WARNING LIGHT. SO AFTER MY COUSIN TOLD ME DRIVING WITH AIR BAG WARNING LIGHT ON COULD BE DANGER, BECAUSE ANY TIME HAS ACCIDENT THE VEHICLE AIR BAG MAY NOT PROJECT THE PASSAGE ,SO I SCHEDULE APPOINTMENT I TOLD THEM MY CAR ISSUE AFTER THEY RECALL AIR BAG REPLACEMENT . I TOLD THEM THE DEALER HAS TO RESPOND FOR THIS. AT THE FINAL I TAKES MY CAR HOME BECAUSE THEY ASKED FOR 300.00$ DIAGNOSTIC AND ADDING OVER THOUSAND FOR LABOR AND MORE .BECAUSE I ALWAYS BUSY FOR MY FAMILY I HAS TO TAKES MY MOM TO CHECK UP HER HIGH BLOOD PRESSURE AND OTHER THING EVERY WEEK. SO I CONTRACT THE LEXUS HEADQUARTER THEY TOLD ME THE SAME THING, I KEEP CONTRACT THEM AND TODAY I CALL THEM AND KNOWN THAT THEY CLOSE MY CASE , BUT I NEVER RECEIVER ANY EMAIL THAT MY CASE WAS CLOSE. I NEED MY AIR BAG LIGHT OFF WARNING LIGHT GET FIX . AND THANK FOR READING THIS .. I HOPE THE DEALER WILL FIX MY CAR AIR BAG WARNING LIGHT FOR THE PASSAGE SIDE TO GET FIX THANK AND STAY SAFE ... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Incident: February 18, 2020 · Filed: March 5, 2020

TL* THE CONTACT OWNS A 2012 LEXUS IS250. CONTACT STATED THAT WHILE DRIVING AT 70 MPH, SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED AND THE VEHICLE LOSS MOTIVE POWER. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE HIGHWAY PATROL PROVIDED FUEL AND THE VEHICLE RESTARTED AND OPERATED AS INTENDED. A DEALER WAS NOT CONTACTED. THE VEHICLE EXPERIENCED THE FAILURE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. THE CONTACT WAS INFORMED THAT A TUNE UP NEEDED TO BE DONE ON THE VEHICLE. THE VEHICLE WAS SERVICED HOWEVER, THE FAILURE RECURRED WHENEVER THE FUEL GAUGE REGISTERED BELOW 1/2 TANK OF FUEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

Incident: March 7, 2019 · Filed: January 11, 2020

THE TOP CONVERTIBLE MOTOR GOT BROKEN ABOUT TWO YEARS AFTER I BOUGHT IT SO I WENT BACK TO THE DEALERSHIP AND LUCKILY IT WAS UNDER WARRANTY SO THEY REPLACE IT BUT NOW THE ONE THEY PUT ON THAT TIME NOW IT'S BROKEN AGAIN AND THEY WANT TO CHARGE ME TO GET FIXED.

Incident: November 10, 2018 · Filed: December 22, 2019

MY 2012 LEXUS IS250 HAS STICKY DASHBOARD AND DOOR PANELS. THE DASH IS WET WITH A STICKY LIKE SUBSTANCE WHICH ALSO CAUSES A GLARE AND STAINS ANYTHING THAT TOUCHES THE SURFACE. THE DOOR PANELS ARE PEELING HORRIBLY AND EXTREMELY SOFT TO TOUCH. BUMPING YOUR FINGER ON THE DOOR PANEL LEAVES FRAGMENTS OF THE DOOR PANEL UNDER YOUR NAILS. ALSO ANY PART OF THE DASH AS WELL. THIS DRAMATICALLY DROPS THE APPEARANCE OF THE INTERIOR AND IS A MUST FIX. I DON'T UNDERSTAND WHY THEY ONLY DID THE RECALL ON 06-08. IT WAS LIKE SUCH WHEN I BOUGHT THE CARE IN 2018 WITH 59K MILEAGE.

Incident: October 20, 2019 · Filed: October 21, 2019

I WAS REAR ENDED BY A CAR AT A HIGH RATE OF SPEED AND PUSHED INTO THE CAR IN FRONT OF ME. NONE OF MY AIR BAGS DEPLOYED.