NHTSA vehicle safety data

2004 Lexus IS 300 Recalls, Ratings & Complaints

We couldn't confirm the NHTSA recall list for the 2004 Lexus IS 300 right now, so this page doesn't state a recall count — check the VIN at nhtsa.gov/recalls for current campaigns. 19 owner complaints are on file.

NHTSA recall and complaint data for the 2004 Lexus IS 300, plus NCAP crash-test ratings.

Pre-purchase inspection checklist → Reliability & 5-year cost forecast →

2004 Lexus IS 300 owner complaints

Owners have filed 19 complaints with NHTSA about the 2004 Lexus IS 300, describing incidents dated September 11, 2004 to September 10, 2018.

Most-cited components

Structure 4 complaints
Vehicle Speed Control 4 complaints
Air Bags 3 complaints
Unknown or Other 3 complaints
Engine 2 complaints
Tires 2 complaints

Of the 19 complaints on file, 3 report a crash; across all 19 complaints, owners report 3 injuries (owner-reported, not verified by NHTSA).

Newest complaints

ODI #11128695 · Filed September 11, 2018
THE GAS PEDAL WILL INTERMITTENTLY STOP WORKING. FORCING ONE TO PULL OVER, RESTART THE CAR, AND/OR HAVE THE VEHICLE TOWED FOR REPAIR.
ODI #11097278 · Filed May 22, 2018
ENGINE QUIT ON HIGHWAY AT 65 MPH COASTED OF SHOULDER OF ROAD. WRECKER DROPPED AT DEALER. THEY MIS DIAGNOSED A BAD COIL. APPROXIMATELY 6 HOURS LATER THE CAR QUIT IN SAME WAY AGAIN. ANOTHER REPAIR SHOP PROPERLY DIAGNOSED THE PROBLEM AS AN IGNITOR CONTROL MODULE. THE ORIGINAL REPAIR CO.COMMUNITY TOYOTA…
ODI #10965795 · Filed March 13, 2017
STICKY RESIDUE DUE TO THE MELTING MATERIAL ON THE DASHBOARD CAUSES FUMES. FUMES ARE TOXIC AND IS GETTING IN THE AC AND VENTILATION. MELTING DASHBOARD. STICKY RESIDUE. CLOTHES WILL STICK TO IT. MELTS WHEN IT GETS HOT IN THE CAR. CURRENTLY LIVING IN CALIFORNIA WHERE IT IS SUMMER WEATHER 9 OUT OF THE…

Read all 19 complaints

We couldn't confirm the NHTSA recall list for the 2004 Lexus IS 300 right now — this is not a confirmed "no recalls". Check the VIN at NHTSA.gov/recalls for the official status.

2004 Lexus IS300 4-DR. w/SAB

—

out of 5

Overall Safety Rating

Not Rated

Frontal Crash

Not Rated

Driver: Not Rated, Passenger: Not Rated

Side Crash

Not Rated

Driver: 5, Passenger: 5

Side Pole

Not Rated

Rollover

Not Rated

Safety Technology

19 owner complaints have been filed with NHTSA for the 2004 Lexus IS 300.

Electrical System

ODI #11128695

Incident: September 10, 2018 · Filed: September 11, 2018

THE GAS PEDAL WILL INTERMITTENTLY STOP WORKING. FORCING ONE TO PULL OVER, RESTART THE CAR, AND/OR HAVE THE VEHICLE TOWED FOR REPAIR.

Engine

ODI #11097278

Incident: January 25, 2018 · Filed: May 22, 2018

ENGINE QUIT ON HIGHWAY AT 65 MPH COASTED OF SHOULDER OF ROAD. WRECKER DROPPED AT DEALER. THEY MIS DIAGNOSED A BAD COIL. APPROXIMATELY 6 HOURS LATER THE CAR QUIT IN SAME WAY AGAIN. ANOTHER REPAIR SHOP PROPERLY DIAGNOSED THE PROBLEM AS AN IGNITOR CONTROL MODULE. THE ORIGINAL REPAIR CO.COMMUNITY TOYOTA WILL NOT TAKE RESPONSIBILITY FOR THE UNSAFE CONDITION THEY PUT ME IN. TOYOTA COMPANY SAYS THEY HAVE NO CONTROL OR SAY IN SERVICE PROBLEMS CREATED BY DEALERS. THE FIRST QUESTION THE 2ND REPAIR SERVICE ASK WAS THE CAR RUNNING ROUGH. I SAID NO IT JUST QUIT. THIS QUESTION SHOULD HAVE BEEN ASK BY THE TOYOTA DEALER THAT DID THE FIRST REPAIR. COMMUNITY TOYOTA, BAYTOWN TEXAS. I MADE A GOOD FAITH EFFORT TO GET THE DEALER AND TOYOTA CO. TO ACKNOWLEDGE THEY MADE A MISTAKE AND TAKE CORRECTIVE ACTION SO THEY WILL NOT DO UNSAFE WORK IN THE FUTURE. I BELIEVE IN THE INTEREST OF PUBLIC SAFETY SOME ONE SHOULD SEE THAT THE MECHANIC AND SERVICE MANAGER WERE PROPERLY TRAINED. SO THEY DO NOT MAKE THE SAME MISTAKE IN THE FUTURE AND PUT DRIVERS THEIR PASSENGERS AND OTHER VEHICLES AT RISK. I SENT CERTIFIED LETTERS TO DEALER AND TOYOTA CO. DEALER DID NOT RESPOND TOYOTA CO. SAID THEY DID NOT GET INVOLVED WITH SERVICE COMPLAINTS. PROPERLY TRAINING AND SUPERVISING MECHANICS HAS TO BE SOMEBODY'S RESPONSIBILITY. PLEASE ADVISE ME IF YOU CAN HELP.

Air Bags; Unknown or Other

ODI #10965795

Incident: March 13, 2017 · Filed: March 13, 2017

STICKY RESIDUE DUE TO THE MELTING MATERIAL ON THE DASHBOARD CAUSES FUMES. FUMES ARE TOXIC AND IS GETTING IN THE AC AND VENTILATION. MELTING DASHBOARD. STICKY RESIDUE. CLOTHES WILL STICK TO IT. MELTS WHEN IT GETS HOT IN THE CAR. CURRENTLY LIVING IN CALIFORNIA WHERE IT IS SUMMER WEATHER 9 OUT OF THE 12 MONTHS. PLEASE HELP.

Unknown or Other; Engine

ODI #10924569

Incident: October 3, 2016 · Filed: November 7, 2016

THE LEXUS IS300 HAVE THE WORST DASH, I DON'T UNDERSTAND WHY LEXUS DIDN'T HAVE A RECALL ON THEM AS THEY DID FOR THE IS250 OR THE IS350. GOD FORBIDS YOU PARK YOUR CAR AT WORK AND AT THE END OF THE DAY WHEN YOU GET IN YOUR VEHICLE AND YOU TOUCH THE DASH OR AROUND THE SHIFTER, IT FEELS LIKE IT IS MELTING. AND SOMETIMES I WONDER IF THERE IS SOME TYPE OF FUME RADIATING FROM THE DASH ITSELF. #2. THE THROTTLE BODY ISSUE-APPARENTLY I AM NOT THE ONLY ONE WHO IS HAVING THE ISSUE, SOMETIMES IT TAKES OFF, SOMETIMES IT DOESN'T PUSH AIR THROUGH AND THERE IS A 2-3 SECONDS DELAY WHICH CAN CAUSE AN ACCIDENT ESPECIALLY IF YOU ARE CROSSING AN INTERSECTION. I ALMOST GOT HIT TWICE

Air Bags; Structure

ODI #10909787

Incident: September 25, 2015 · Filed: September 26, 2016

DASHBOARD IS MELTING AND HAS BECOME STICKY AND RUBS OFF ON CLOTHING. THIS INCLUDES THE PASSENGER SIDE AIRBAG SURFACE. THIS HAPPENS WHEN VEHICLE IS PARKED IN THE SUN.

Unknown or Other

ODI #10716726

Incident: May 1, 2015 · Filed: May 15, 2015

THE DASHBOARD ON MY LEXUS IS300 IS MELTING AND REFLECTS OFF THE WINDSHIELD DURING THE DAYTIME CAUSING A TERRIBLE GLARE THAT AT TIMES AFFECTS DRIVING VISION. THIS IS THE SAME PROBLEM THAT LEXUS HAS IDENTIFIED IN OTHER LEXUS VEHICLES (06 AND UP IS, LS460 ETC)AND WILL REPLACE THOSE DASHBOARDS. I HAVE CONTACTED LEXUS CUSTOMER SERVICE AND TOOK MY VEHICLE TO THE DEALER FOR INSPECTION. THE DECISION BY LEXUS CUSTOMER SERVICE IS THEY REFUSED TO APPROVE MY DASHBOARD DUE TO THE AGE OF THE VEHICLE. I'M ALSO WORRIED THAT THERE MIGHT BE CHEMICALS THAT CAN EFFECT HEALTH COMING OUT OF THE DASH BOARD CAUSING IT TO MELT. CAN THIS MELTED DASHBOARD EFFECT THE PASSENGER AIRBAG BY MELTING ? MY VEHICLE IS IN THE GARAGE AT HOME AND WORK. PLEASE HELP TO GET LEXUS TO REPLACE MY DEFECTIVE DASHBOARD.

Structure

ODI #10714763

Incident: May 5, 2015 · Filed: May 5, 2015

STICKY MELTING DASHBOARD. *TR

Structure

ODI #10618323

Incident: June 15, 2007 · Filed: August 2, 2014

THE DASH BOARD IS MELTING SINCE 2007, LEXUS DID NOT DO ANY MORE THAN CHANGE PASSENGER AIR BAG COVER THAT AFTER A WILE STARTER MELTING AGAIN, THEY BLAME AT SUN EXPOSURE, THE CAR IS ALWAYS IN THE GARAGE AND IS USED VERY LITTLE TODAY THE MILEAGE IS 48,000, WE COMPLAINED TO LEXUS A LITTLE AFTER THE WARRANTY WAS OVER WITH NO RESULT. WE ARE AFRAID OF TOXICITY THAT CAN AFFECT OUR HEALTH WE EXPRESS THIS TO LEXUS AND THEY DISMISSED OUR CONCERN. *TR

Structure

ODI #10605452

Incident: May 1, 2012 · Filed: June 23, 2014

MY 2004 LEXUS IS 300 HAS A MELTING DASHBOARD. THE DASHBOARD HAS BECOME STICKY TO THE TOUCH AND LEAVES MARKS WHEN YOU TOUCH IT. *TR

Tires

ODI #10521519

Incident: June 13, 2013 · Filed: June 24, 2013

TL* THE CONTACT OWNS A 2004 LEXUS IS-300 EQUIPPED WITH NEXEN N-5000 TIRES (N.A), LINE SIZE 215/45/17. THE CONTACT STATED THAT HE NOTICED LARGE CIRCULAR CRACKS ON THE SIDEWALL OF THREE OF THE FOUR TIRES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN VERIFIED THE FAILURE AND ADVISED THE CONTACT THAT THE PROBLEM WAS A MANUFACTURING DEFECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRES WERE REPLACED. THE DOT NUMBER WAS NOT AVAILABLE. THE FAILURE MILEAGE ON THE VEHICLE WAS 91,000. THE FAILURE MILEAGE OF THE TIRES WAS 15,000. *TR

Other Lexus IS 300 model years

Check your 2004 Lexus IS 300 VIN

Not every recall applies to every VIN in a given year. Enter the 17-character VIN from your Lexus IS 300 at nhtsa.gov/recalls to see whether your specific vehicle has an unrepaired recall.

Check a Lexus VIN