2010 Lexus ES Recalls & Complaints

Incident: July 1, 2023 · Filed: July 29, 2026

on the front dashboard there is a lot of oil deposit which is from the dashboard material which is reflective and sticky, this oil deposit reflects on the windshield and is making visibility hard when driving in sunlight... i have reached out to the Lexus corporate and they have indicated that the recall is over (even though i never got the recall notice. This is happening to other drivers with the same model as well.

Incident: March 13, 2025 · Filed: August 29, 2025

Good afternoon, The first thing that I need to say (which will become obvious when seeing the attachments) is that I made an “extremely foolish,” decision on March 13, 2025 when I decided to purchase this Lexus 2010 vehicle from Audi Orange Park. I was without a car and had a work trip coming up and along with other distractions I most definitely was not paying attention to the “swindling” that was happening right in front of my eyes. The transaction was VERY FAST and when signing the documents the gentleman had me sign on my phone and did allow me to use the IPAD that he was using so you can imagine how difficult it was for me to possibly see anything that I was signing. YES, I WAS AN IDIOT! Hindsight is 20/20. Everything was UNPROFESSIONAL and unfortunately, I let it happen to me. So other than putting all of this in writing to make it known of this fraudulent behavior I have to swallow my pride and admit that I was just STUPID that day. On August 23, 2025, I stopped by Arlington dealership to look at used Rav4 thinking that perhaps I could find out what would be needed to trade in eventually. It wasn’t until this time that I realized what the CARFAX stated, and it was the Arlington dealership that informed me of what appeared to be a ”roll back of the odometer.” After being in complete shock and in basically in tears of what the Audi Dealership had done and yes once again being made very much aware of my not so bright decision making. I looked at the car fax and the Audi dealership states it changed two tires before I purchased. After the purchase the tire pressure light was on so I went by Discount tire for them to put air in at which time they informed me that ALL 4 tires were AWFUL and really should not be driving on them. Had an appointment and had to leave. On 3/23/25 I went to Tire plus just thought I would make sure that the tires really were ALL bad. Yes, they said ALL were bad and that there was one that they could put it trunk for a possible

Incident: January 1, 2020 · Filed: August 21, 2025

I have the full panoramic glass roof. The seal around the whole roof has rotted away. There is nothing wrong with the glass, but I believe the missing molding makes the glass less secure. Without the molding, rainwater is seeping into who knows what electrical components within the vehicle. Lexus will not replace the molding or the glass at their expense. This is a dangerous manufacture defect that should be repaired by Lexus.

Incident: May 31, 2022 · Filed: August 16, 2025

Dear NHTSA Vehicle Safety Team, I am submitting a safety complaint regarding my 2010 Lexus ES350 (VIN: [XXX] ) concerning a dashboard melting issue. Several years ago, Lexus issued a recall for melting dashboards, including my vehicle. At that time, I did not request a replacement. However, after the recall period ended, my dashboard began to melt. The material becomes sticky, shiny, and unsafe under sunlight. During daytime driving, the melted dashboard reflects sunlight onto the windshield, making it difficult and dangerous to see the road clearly. I have contacted my local Lexus dealer and Lexus corporate headquarters, but both refused assistance, citing the expired recall period. Despite this, the defect continues to exist and presents a serious safety concern. I request that NHTSA record this issue as a safety defect and consider it for further investigation. Attached are photos of my dashboard for reference. Thank you for your attention to this matter. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: April 29, 2025 · Filed: May 15, 2025

Purchased this car on [XXX] from Alpina Motors on Eastern Blvd in Maryland. In February took the car to Ron's Auto Repair, and he said that the brakes were metal on metal, so he replaced the Brakes and Rotors for $510. On [XXX] while driving on the Garden State Parkway with my [XXX] son the axle broke. Scaring me and my son because of losing control and not knowing what to do. Had to call my grandmother to get car towed and repaired at Scotts Auto in Carney's Point, NJ for $465. On 05/01/2025 I asked the dealer if he could he check my transmission fluid. He stated he couldn't because he didn't have a tool. On 05/02/2025 I took the car to Midas Auto Service on Eastern Ave in Balto. The tech stated this car needed Ignition Coil, Spark Plugs Brake pads and rotors for the front of the car. Bald tire in rear, other Axle, Engine & Transmission Mounts and Transmission filter and fluid. The technician at Midas stated that had the dealer inspected this car prior to selling, he would have known about the condition of the car. I paid Midas for the transmission filter and fluid. They suggested I return it to the dealer. When I did the dealer stated that he would replace other axle, replace Engine & trans. mount, rear brakes and rotors and 6 spark plugs for $1100. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident: June 1, 2017 · Filed: June 25, 2024

I have been driving with a shiny sticky dashboard that reflects light directly into my eyes when I'm driving creating a dangerous driving condition. I was just made aware that there was a Lexus Customer Support Program ZLZ to replace this defective dashboard but I never received a recall notice. I have asked Lexus corporate and the dealership to help me resolve this dangerous defect but they said the program has expired and is no longer willing to help. I am a senior citizen and cannot afford to pay for this out of pocket or buy a new car. This defect is a widely known issue and Lexus has acknowledged that this is causing a dangerous condition while driving. I cannot understand why they would not resolve this matter regardless the program expired or not especially if owners did not received the notice. Please help. Lexus is unwilling to resolve this matter even though they know this defect is causing dangerous driving conditions which may lead to accidents.

Incident: December 22, 2023 · Filed: December 23, 2023

No lamps on at all. Car was in a major accident and no airbags went off. Was hit almost head on by a ram pickup at approximately 45 miles an hour and then the truck went down the drivers side of the car Car was stopped at a red light at the time of the incident

Incident: April 10, 2023 · Filed: September 18, 2023

The contact owns a 2010 Lexus ES350. The contact stated that he had noticed a sticky texture on the dashboard directly in the driver's view. The contact stated that while driving, the sticky texture reflected onto the windshield impairing his vision. The vehicle was taken to a local collision center. The mechanic confirmed that the dashboard was melting. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 50,000.

Incident: February 2, 2023 · Filed: March 30, 2023

The dashboard melted and shines. Having problems seeing during driving against sunlight, also the stickiness of the dashboard makes dirt stuck on the surface of the dashboard. The main issue is safety while driving because of sunlight reflection.

Incident: September 5, 2022 · Filed: November 4, 2022

The contact owns a 2010 Lexus ES350. The contact stated that while driving at various speeds, the steering wheel was moving upward. There was no warning light illuminated. The vehicle was taken to an independent mechanic and was diagnosed that a steering wheel bracket had sheared off. The independent mechanic diagnosed that the steering column needed to be replaced. An unknown dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but informed the contact that they could not assist. The failure mileage was approximately 79,263.