2023 Chrysler Pacifica Hybrid Recalls, Ratings & Complaints

Incident: August 6, 2024 · Filed: August 7, 2024

The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as indented. The contact drove the vehicle to the shoulder of the roadway. In addition, the check engine and low battery warning lights were illuminated. The contact stated that the vehicle eventually shut off. The vehicle was started and driven to the nearest independent mechanic. The vehicle was towed to the dealer; however, the vehicle had not yet been diagnosed. In addition, the contact stated that the vehicle was previously serviced at the dealer due to the failure; however, the dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,500.

Incident: July 22, 2024 · Filed: August 7, 2024

The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that while driving 25 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,545.

Incident: March 14, 2024 · Filed: July 22, 2024

The contact owned a 2023 Chrysler Pacifica Hybrid. The contact stated that while driving at 35 MPH, the vehicle accelerated without the application of the accelerator pedal. The accelerator pedal depressed against the floorboard. The brake pedal was applied, but it failed to respond, and the vehicle continued to increase in speed. There were no warning lights illuminated. The contact crashed into a concrete barrier and crashed into a Ford, and another unknown van. The driver sustained an unknown injury and was taken to the hospital by ambulance to receive medical attention at the hospital. There was no reported fire. The air bags were deployed. A police report was filed. The vehicle was towed to a tow lot. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The black box data showed the vehicle was traveling at 100 MPH. The passenger's side door had detached, and the windshield was shattered. The front and rear of the vehicle were shoved inward. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 10,000. The VIN was not available.

Incident: June 30, 2024 · Filed: July 2, 2024

The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated while driving on several occasions at various speeds, the message "Engine Will Shut Off - Please Stop Safely" message was displayed, and within 30 seconds the vehicle stalled. The contact observed a burning odor in the cabin of the vehicle. The vehicle was restarted after several minutes each time. The vehicle was taken to a dealer where the failure was not able to be replicated. The manufacturer was notified of the failure. The failure mileage was 500.

Incident: March 20, 2024 · Filed: March 26, 2024

The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that while his wife was driving 70-75 MPH, the message "Stop Safely. Vehicle Will Shut Off Soon." was displayed, and a chime sounded. Additionally, the check engine warning light and the turtle warning light were illuminated. The contact's wife was able to pull to the side of the road. The contact stated that after his wife turned off and restarted the vehicle, the message was no longer displayed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) and NHTSA Action Number: PE22008 (Power Train). The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 9,832.